policies
We want your experience at samaar to always be clear and free of surprises. Here we explain, in plain language, how your memberships, packages and bookings work. This summary does not replace the membership contract: in case of any difference, the full contract (in Spanish) prevails, and you can request it at any time.
Class cancellations
You can cancel your class up to 8 hours before the booked time. If your class is before 8:00 a.m., cancel it before 10:00 p.m. the previous day — that frees up the spot in time for someone else in the community to take it.
No-shows
If you miss 3 classes in the same month without cancelling, your account is suspended from new bookings for 15 business days. It's a way of looking after the spots for every member of the club.
Package validity
Each class package has a period in which to use it: 30 days for the 1- and 4-class packages, 45 days for the 8-class package, and 60 days for the 12-class package. Packages are non-refundable and cannot be transferred to another person.
Memberships: renewal and commitment
Your membership renews automatically every month. The minimum commitment is 3 months. Once a year you can freeze your membership for up to 30 days, for those moments when life takes you to a different rhythm.
Legal information
SAMAAR S.A.S. · NIT 902.030.447 · Medellín, Colombia.
Questions about your plan? Message us on WhatsApp and we'll gladly walk you through it.